Privacy Policy

Privacy Policy, Legal Disclaimer, Refund Policy, Payment & Delivery Terms, and Warranty/Support Terms

XForce Media LLC
Last Updated: 12/03/2025

Privacy Policy

1. Introduction

This Privacy Policy explains how XForce Media LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you visit www.xforcemedia.com or use our services.

By accessing the Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Business details
  • Project information provided through forms or direct communication

b. Automatically Collected Information

  • IP address
  • Device and browser data
  • Pages visited and time on site
  • Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries
  • Prepare proposals or quotes
  • Provide the services you request
  • Improve our website and customer experience
  • Send marketing communications (only with consent)
  • Comply with legal obligations

We do not sell your personal information.

4. Information Protection

We use industry-standard safeguards to protect your information.
However, no online system can be guaranteed 100% secure.

5. Information Sharing

We may share your data only with:

  • Service providers who support our operations
  • Legal authorities when required
  • Contractors assisting in project delivery

We do not share your data with advertisers or unrelated third parties.

6. Cookies

Cookies may be used to enhance your browsing experience and analyze traffic. You may disable cookies in your browser settings.

7. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Site.

8. Your Rights

You may request to:

  • Access your data
  • Update or correct it
  • Delete it
  • Opt out of marketing communications

Contact us at info@xforcemedia.com for assistance.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13.

10. Contact

For privacy concerns, contact:
info@xforcemedia.com

Legal Disclaimer

1. No Guaranteed Results

While we provide professional digital services, XForce Media LLC does not guarantee specific business outcomes, including traffic, conversions, revenue, or ranking performance.

2. No Professional Advice

Content on our Site is informational only and does not constitute legal, financial, or business advice.

3. External Links

We are not responsible for third-party websites linked from our Site.

4. Limitation of Liability

We are not liable for:

  • Loss of profits
  • Service interruptions
  • Hosting or third-party tool issues
  • Client-side errors or configuration problems
  • Indirect or consequential damages

All services are used at your own risk.

Refund Policy

1. General Policy

Because our services are digital and labor-based, all sales are final once work has begun.

No refunds are provided for:

  • Work already performed
  • Delays caused by the client
  • Changes of opinion after approvals

2. Deposits

All deposits are non-refundable, as they cover initial planning and resource allocation.

3. Refund Exceptions

Refunds may be granted only when:

  • No work has started
  • A duplicate payment was made
  • A billing error occurred

4. Client Responsibilities

Clients must provide timely communication, accurate information, and required content.
Delays from the client do not qualify for refunds.

Payment & Delivery Terms

1. Payment Requirements

  • A deposit (40–60%) is required before work begins
  • Remaining balance is due before final delivery, migration, or transfer
  • Accepted payment methods include credit/debit cards, ACH, or approved alternatives

2. Late Payments

Late invoices may result in:

  • Additional fees
  • Paused work
  • Delayed delivery
  • Suspension of services

3. Delivery Timeline

Project timelines depend on:

  • Project scope
  • Client responsiveness
  • Content availability
  • Technical complexity

Deadlines may shift if the client delays reviews or communication.

4. Revisions

Each project includes a set number of revisions.
Extra revisions may incur additional fees.

5. Ownership & Final Files

Clients receive full rights to final deliverables after full payment is made.

We may showcase completed work in our portfolio unless the client requests otherwise in writing.

6. Hosting & Maintenance

Hosting and ongoing maintenance are separate services unless specified.
Clients without a maintenance plan are responsible for site upkeep.

Warranty & Support Terms

1. Limited Warranty

XForce Media LLC provides a 14-day post-delivery warranty covering:

  • Minor bugs
  • Typographical errors
  • Functional adjustments caused by our development work

This warranty applies only to features we created and does not cover:

  • Third-party plugins or integrations
  • Hosting issues
  • Client-side modifications
  • Security breaches not caused by our code
  • Changes requested after project approval

2. Support Coverage

Free support during the warranty period includes:

  • Fixing bugs introduced by our team
  • Minor adjustments aligned with the agreed scope

Paid support may apply for:

  • New features
  • Design changes
  • Additional pages
  • Plugin conflicts
  • Platform updates
  • Custom integrations

3. Support After Warranty

After the 14-day period, support is billed hourly or through a maintenance plan.
We offer ongoing maintenance packages including:

  • Plugin/theme updates
  • Security monitoring
  • Monthly backups
  • Performance optimization

4. Client Responsibilities

Clients must avoid:

  • Editing core files
  • Installing unsafe plugins
  • Making structural changes without guidance

Any issues caused by these actions are not covered by warranty.

5. Contact for Support

All support and warranty requests must be sent to:
📩 info@xforcemedia.com